Customer Support

Chinese Takeout handles the credit card processing on behalf of Chinese restaurants.

If you have a question about a recent order or charge, please fill out the contact form and our support team will follow up within 24 hours.

Frequently Asked Questions

What do I do if my food order is missing an item?

We apologize for any inconvenience. We recommend reaching out to the restaurant directly for the fastest resolution. However, if you need further assistance, please let us know through our Contact Support form. We're here to help!

What if I receive a cold or poor-quality meal?

We're sorry to hear about your experience. Please reach out to the restaurant directly to address the issue. If you need additional support, share your concerns with us through our Contact Support form and we'll advocate on your behalf.

What should I do if I made a mistake while ordering?

Everyone makes mistakes. If you've made an error while placing your order, kindly contact the restaurant first. If you need further help, please let us know through our Contact Support form.

What if I forgot to include a coupon while ordering?

Not to worry! Please first contact the restaurant to see if they can apply the coupon for you. If you encounter any issues, do reach out to us and we can assist with the restaurant on your behalf.

What should I do for order adjustments?

For any changes or adjustments to your order, please contact the restaurant directly. If you need additional assistance, reach out to us and we'll help coordinate with the restaurant.

Can I cancel my order after I've made a payment?

The cancellation policy is set by each individual restaurant. Please reach out to the restaurant directly if you need to cancel an order. If you need additional assistance, our customer service team is here to help.

Are my credit card details secure?

Absolutely! Your security is our top priority. Chinese Takeout/Chinese Menu Online uses state-of-the-art encryption technology to protect your credit card information. We do not store your card details beyond the duration of your order processing.

Why was my credit card charged more than the order total?

If you see a charge that's higher than expected, it might be an authorization hold, which is a common bank practice to ensure sufficient funds before processing a transaction. This is not an actual charge, and it should disappear from your statement in a few days. If it doesn't, please contact us for assistance.

For any other questions, you can reach out to us at support@chinesetakeout.co. While reaching out directly to the restaurant can often yield the fastest result, remember that our team is always here to assist you.

Contact Support

Name (required)

Customer Phone Number (optional)

Customer Email (required)

Restaurant Name & Location (preferred)

order number (preferred)

Transaction Date (required)

Transaction Amount (required)

URL of Online ordering site (optional)

Comments (optional)

I agree to the TOS & Privacy Policy

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